Last Updated: July 1, 2025
At Zhejiang Pujiang Haixin Rhinestone Accessories Co., Ltd., we are committed to providing fast, reliable, and transparent shipping services to our customers worldwide.
1. Shipping Methods
We offer the following shipping options based on order size, destination, and urgency:
- International Express (DHL, FedEx, UPS, TNT) – For small or urgent sample orders.
- Air Freight – Suitable for medium-volume orders with shorter lead time requirements.
- Sea Freight (FOB/CIF/CFR) – Best for large or bulk orders. We ship from Ningbo, Shanghai, or other major Chinese ports.
We will work with you to choose the most cost-effective and suitable shipping method.
2. Processing Time
- Sample Orders: 3–7 business days
- Bulk Orders: Typically 10–25 business days, depending on quantity and customization requirements
Once your order is ready, we will arrange shipment promptly and share tracking or bill of lading details.
3. Shipping Costs
Shipping costs vary based on:
- Destination country
- Shipping method
- Order volume and weight
We will provide a detailed quote before confirming your order. If you have a preferred freight forwarder, we are happy to coordinate.
4. Customs & Duties
Buyers are responsible for all customs clearance, import duties, taxes, or other fees incurred in their country. We will provide necessary export documents such as:
- Commercial Invoice
- Packing List
- Certificate of Origin (if needed)
5. Shipping Delays
While we strive to meet all delivery timelines, unforeseen delays (e.g., customs checks, port congestion, natural disasters, etc.) may occasionally occur. We will inform you promptly and do our best to minimize any disruption.
6. Tracking & Delivery
Once your shipment is dispatched, we will provide:
- Tracking number (for express and air shipments)
- Bill of Lading (for sea freight)
Please ensure the shipping address you provide is accurate and complete to avoid delivery issues.
7. Damaged or Lost Goods
If your goods arrive damaged or are lost in transit:
- Please report to us within 3 business days of receiving the shipment.
- We will assist in filing a claim with the carrier and work toward a satisfactory resolution.
Contact Us
If you have any questions about your shipment, feel free to contact our support team:
📧 Email: info@haixinhotfix.com
We’re here to ensure your products arrive safely and on time.